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Questions for EZV

Q: I can only hear the videos, not see them?
Q: How do I resize the captures?
Q: The captures are too dark?
Q: How do I save them?
Q: Why is there a Time lapse before playing?
Q: Why don't MOV or DivX files play?
Q: How do I download videos?
Q: What are SELECT START & SELECT END good for?
Q: Why do I need different graphic formats?
Q: What does Autoname do?
Q: What is the AutoSave folder, and where is it?
Q: Can I convert videos?
Q: What is the VideoList?
Q: What is the difference between the trial and registered versions?
Q: Can I order on a secure web site?
Q: How to download and SETUP EZV
Q: How do I upgrade (registered) my old version of EZV?
Q: How do I receive my registered copy?
Q: How do upgrades work?




Answers

Q: I can only hear the videos, not see them?
A: Make sure you have DirectX v8.0 or better, and DirectShow
Also, if the file was not a complete download, it will only use audio in most cases.

Download DirectX

Also ... make sure you have the latest codecs. Codec Installation Packages

Q: How do I resize the captures?
A: When the capture window is displayed, below it will be the edit window. The first button is the resize button. Click on it and then select the size you want. When you have the desired size, click on save.

Q: The captures are too dark?
A: You can use the brightness and contrast sliders to adjust the capture. If you're going to resize the capture, use the edit controls on the original capture first, then resize.

Q: How do I save them?
A: After you've used capture, click on the save button to save. You can use the AutoName feature to automatically name and save them. All captures can be saved in the current folder, AutoSave folder, or any preselected folder.

Q: Why is there a Time lapse before playing?
A: This only happens with .WMV (Windows Media Video ) videos. If the video plays too slow or is jerky and skipping frames, then your computer's video hardware may not be capable of playing full motion .wmv videos. A faster video card with more memory on it may do the trick.


Q: Why don't MOV or DivX files play?
A: Make sure you have the drivers and codecs for both. You can get all the files needed for WMV by downloading the free Windows Media Player. And the files needed for MOV from QuickTime from Apple.com. You can get the free DivX codec from DivX Movies


Q: How do I download videos?
A: Use the "Video URL" button to download videos from the Internet. You must have permission from secure sites, but not from free download sites. All you need to do is enter the videos URL. Example: http://thevideosite.com/videos/video.mpg. The download progress will be displayed by the slider bar. By clicking on "Play" button, you can restart the download before it's completed.


Q: What are SELECT START & SELECT END good for?
A: You can use them to select the start and ending of the video. This does not change or convert the video. It allows you to play the same frames over and over again without having to play the rest of the video.


Q: Why do I need different graphic formats?
A: Some formats are not quality graphics, like GIF. But GIF has an advantage of being one of the smallest formats to save and transfer over the internet. While others are of better quality but take more room on your hard drive or take longer to transfer over the internet.


Q: What does Autoname do?
A: AutoName will automatically name your video captures for you. Saving you the time of having to name each and every capture. Example: auto1.jpg, auto2.jpg, auto3.jpg, and so on.


Q: What is the AutoSave folder, and where is it?
A: The AutoSave folder is one of the options for saving your captures. EZV will place the saved graphic capture in the AutoSave folder for you automatically. Or, you can have them default to the folder the video is in, or you can select any folder on any drive to save the captures in.

You will find the AutoSave folder off the EZV folder. Example: C:\Program Files\EZV\AutoSave.


Q: Can I convert videos?
A: No. That's not what EZV does. It does not convert videos or audio files. There are tons of those programs out there now that do just that. EZV is more unique in that it allows you to capture those video frames to graphics so you can share those special shots with friends and family.


Q: What is the VideoList?
A: The VideoList is a holder for a list of videos. Just click on any name to play that video. This allows you to select many videos at one time without having to keep going to the load video selection.


Q: What is the difference between the trial and registered versions?
A: Only two things. The UNregistered version times out after 7 days. And ... only allows you to make 3 captures per session. Which is all you need to see if the program is right for you. No watermarks are included on the captures. The registered version of course does not time out and allows unlimited captures.


Q: Can I order on a secure web site?
A: Yes!
Q2: I feel uncomfortable putting my credit card in the Internet, how is my
information secured?

A2: We understand your concern with Internet Safety, however Brandyware Software has been processing credit card orders via the web for a number of years without any problems. The registration page is located on a secure server and the data is encrypted using SSL. This eliminates the risk of getting access to your information by anyone, except for the service ShareIt, RegNow, or Qwerks. Please, feel free to use our other ordering options.

(Phone in on a toll free 888 number or Fax an order if you like). See Order page for internet site or phone numbers.


Q: How to download and setup EZV?
Click here to download EZV Video Capturetm - For Windows 98SE/Me/2000/XP
When prompted, save the file to the folder you want. Any temp folder will do!

After you've downloaded the file, just click on it's name "ezv.exe" to install it. For other programs here, you may need to unzip the file first. Use JustZIPit for this, it's free.

Q: How do I upgrade (registered) my old version of EZV Video Capture?
A: If you're a registered user and would like to get another copy of EZV for any reason, please e-mail us with name and address to confirm status. And you will be e-mailed a temp download URL address. For same version purchased only. For upgrades, see below for prices.

Q: How do I receive my registered copy?
A: A special URL will be e-mailed to you. Please check your e-mail after purchase. Make sure you check your SPAM box if you're an AOL user. Sometimes they may be placed here on accident. If you don't receive one, please e-mail us as soon as possible.

Q: How do upgrades work?
A: You will receive one free upgrade. After that, upgrades are $2.95 for a minor upgrade. And $4.95 for a major upgrade.
Q. What is a minor and major upgrade.
A: A minor upgrade would be going from version 1.3 to 1.4
A major upgrade would be going from version 1.3 to 2.0



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